Your privacy matters to us. At GoluGang, we are committed to protecting your personal information and ensuring a safe, transparent, and secure shopping experience for every customer.

1. Information We Collect

We may collect the following types of information:

• Name, contact number, and email address
  
  

• Shipping and billing address
  
  

• Order history, preferences, and communication records
  
  

• Device, browser, and usage data for analytics and website improvements
  
  

• Payment information (securely processed through third-party payment gateways — we do not store your card or wallet details)
  
  

2. How We Use Your Information

Your data helps us:

• Process, confirm, and deliver your orders
  
  

• Improve product quality and customer experience
  
  

• Offer personalised recommendations, promotions, and updates
  
  

• Respond to queries and provide customer support
  
  

• Prevent fraudulent activity and maintain secure transactions
  
  

3. Data Protection & Security

• All customer information is stored securely and is never sold, rented, or traded.
  
  

• Payment data is encrypted and handled exclusively by trusted payment partners.
  
  

• While we use modern security measures, no online system is 100% foolproof — by using our website, you acknowledge these standard internet limitations.

4. Sharing of Information

We only share your data with trusted partners when necessary:

• Courier and logistics companies (for delivering your order)
  
  

• Payment processors (for completing transactions)
  
  

• Marketing, analytics, or service providers who help improve website performance
  
  

We never share or sell your information for any unauthorised purpose.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve site functionality and loading speed
  
  

• Understand browsing behaviour
  
  

• Tailor offers and recommendations
  
  

Users may disable cookies through browser settings, although certain site features may not function optimally.

6. Data Retention

We retain customer information only for as long as necessary to:

• Fulfil orders
  
  

• Provide support
  
  

• Meet legal, accounting, or operational requirements
  
  

You may request deletion of your data at any time.

7. Children’s Privacy

GoluGang does not knowingly collect data from children under the age of 18 without parental consent. Parents or guardians may request review or deletion of their child’s information at any time.

8. Your Rights

You may request:

• Access to your personal information
  
  

• Corrections or updates to your data
  
  

• Deletion of your account or stored information
  
  

• Opt-out from marketing communications
  
  

Submit your requests via hello@golugang.com.

📞 Need Help?

For all queries, reach us at:

WhatsApp: +923069336383
Email: hello@golugang.com
Instagram: @golugangofficial