At GoluGang, our goal is to ensure you always receive high-quality, well-packaged products. Refunds are offered only in specific, qualifying situations outlined below.

1. Refund Eligibility

A refund may be issued only in the following cases:

• The product is unavailable or out of stock after payment.

• The item delivered is defective beyond repair or replacement.

• The product qualifies under the return policy, but a suitable exchange is not possible.

All refund requests undergo a verification and inspection process.

2. Refund Method & Timeline

Refunds are processed through:

• Bank Transfer

• Easypaisa / JazzCash

Once the returned item is received and inspected, refunds are processed within 5–10 business days.

Processing time may vary slightly depending on the customer’s bank or wallet service.

Note: Refunds can only be issued to the original payer and account details must match customer identity for security.

3. Non-Refundable Situations

Refunds cannot be issued in the following cases:

• Change of mind after delivery

• Size or color preference issues (exchange may be possible)

• Items returned without original packaging or missing accessories

• Products that appear used, washed, damaged, or altered after delivery

• Clearance or sale items (unless defective)
  
  

Shipping charges are non-refundable, except where the error is from our side.